Billing Questions/Utility Services

  • Wastewater

    All of the wastewater generated within the City of Manchester is treated by the City’s waste water plant located at 541 South Brewer Street. The City is responsible for conveying…
    read more
  • Hazardous Waste

    Hazardous waste disposal is managed by the Delaware County Solid Waste Commission and the Dubuque Metropolitan Area Solid Waste Agency DMASWA.
    read more
  • Yard Waste

    CURBSIDE LEAF PICKUP: mid-October through Thanksgiving, weather permitting. Dates announced in the fall. More Fall Leaf Pick Up InformationCHRISTMAS TREE PICK UP: one day pickup. January. Date announced mid-December. More…
    read more
  • Fire Hydrant Flushing

    Will Hydrant Flushing Affect Your Water?If you are using water when the fire hydrant flushing process is occurring in your neighborhood, the water that we are scouring out of the…
    read more
  • Is assistance available for low-income customers?

    Unfortunately, the City of Manchester does not offer a reduced rate program. However, Operation New View and Delaware County Community Services may offer assistance with payment toward your utility bill.
    read more
  • Will the rates be increased?

    Utility rates will be increased as needed to meet the cost of operating. The current rates are calculated to meet the operating and maintenance costs of supplying water, sewer and…
    read more
  • What are the charges on my utility bill?

    Charges may differ for each customer receiving a utility bill depending upon their circumstances and/or type of classification (residential, commercial, industrial, etc.). For most residents, the following charges will apply:…
    read more
  • What day is my bill due?

    Bills are sent through the Post Office on or before the last business day of the month and are expected to be received by you within the next couple of…
    read more
  • What happens if the City does not receive my payment by the due date?

    A delinquent notice will be sent to all customers if payment has not been received by the close of business on the 10th day of the month and a 5%…
    read more
  • How can I pay my utility bill?

    Your utility bill can be paid by cash, check, money order, automatic withdrawal, debit card or credit card.Payment may be made:In person at City Hall or by mail to 208…
    read more
  • Understanding your utility bill

    Residents are billed monthly for water, sewer, garbage & compost.Bills are sent out on or before the last business day of each month.Bills are due by the 10th day of…
    read more
  • I didn't get my bill

    The City of Manchester mails approximately 2,000 individual water bills monthly. To help keep expenses to a minimum, Utility Bills are mailed out on postcards to save on both paper…
    read more
  • I don't think my water meter is working correctly

    There are some concerns from time to time about the accuracy of the water meters. The City of Manchester uses positive displacement meters. That means water has to enter the…
    read more
  • I think I have a water leak!

    Check the Water Meter Turn off all of your water inside and outside of your home, but leave your shutoff valve open. Locate your water meter (usually located in the…
    read more
  • I think I have a sewer backup

    Sewer back-ups occur despite the best of maintenance programs. The vast majority of sewer back-ups occur from circumstances beyond the control of the City or the property owner. Here's what…
    read more
  • My water pressure seems low. Who should I call?

    If the problem is limited to a single faucet, try unscrewing the faucet aerator. Rinsing or replacing clogged or corroded screens and parts could solve your problem. If the problem…
    read more
  • Who do I contact if I think there is a water main break in my neighborhood?

    Water mains are most prone to breaking as winter approaches and the ground begins to freeze and in the spring as the frost goes out of the ground. This is…
    read more
  • Who do I contact if I have concerns about a fire hydrant?

    Please contact the City of Manchester at 563.927.3636 if you should notice any of the following: Leaking hydrant Noticeable damage, hydrant laying on its side If you see someone tampering…
    read more
  • What can I do to prevent my water lines from freezing?

    Ruptured water lines can cause extensive damage to a home. During the winter, home owners should take precautions to prevent water lines from freezing. Here are some simple tips to…
    read more
  • My water is cloudy. Is it safe to drink?

    Commonly in the winter, you will notice that your drinking water appears cloudy. Milky water, also commonly described as cloudy, hazy, soapy, or foamy, is almost always caused by air…
    read more