FAQ | Emergencies
Winter Weather & Travel Information
The City crews attempt to keep streets passable; however, depending on the type, nature and duration of a storm, streets may be slippery or at times impassable. Residents are urged to use caution when it is necessary to be on City streets during a snowstorm or during snow removal operations.
A loaded plow truck or sander truck weighs as much as 10 small cars, and needs more room to stop, especially on slick surfaces. Even if you have the right of way, the snow plow may not be able to stop if you pull out. If you wait a few more seconds, you will have a plowed and sanded surface on which to drive. Also remember the sand truck spreads material out of the back, so please don’t follow to close; we don’t want your vehicle to be damaged by flying sand and material.
With your help, snow plowing can be done better, faster and more efficiently, making our streets safer for you. We are always here to serve you better.
Who do I contact if my power goes out?
Please contact Alliant Energy’s 24-hour customer service line at 800.822.4348 to report power outages.
Please do not call the Manchester Police Department’s Emergency Dispatch Center or the City Office during an outage unless you need emergency services, need to report an emergency or need to report weather-related information. Unnecessary inquiries take emergency personnel away from necessary activities.
When are the outdoor sirens activated?
Sirens are tested on the first Wednesday of each month at 9:00am.
Sirens are also activated if the National Weather Service has issued a Tornado Warning for this area or if an actual sighting occurs by a public safety official.
Remember: City sirens are meant to be an “outdoor warning system.” They are not intended to be heard in every home or building. The sirens blow for three minutes and indicate that a “life threatening” condition exists. The sirens are not blown to indicate an “all clear” signal. If they are blown a second or third time it means that another life threatening condition exists. TAKE COVER!
Please do not call the emergency dispatch center during storms unless you need emergency services, or need to report emergency or weather-related information. Unnecessary inquiry calls take emergency personnel away from necessary activities.Severe Weather Procedure
Who do I contact if I think I have a gas leak?
Please follow these steps if you suspect a gas leak:
- When natural gas is burning and vented properly, you will never smell it. However, if you do smell natural gas, don’t ignore it. Call your gas company. Your safety may depend on it.
- Exit the premises immediately, leaving the door open behind you as you go.
- Don’t look for the source of the gas leak or try to correct the problem yourself.
- Use a cell phone outside or go to a neighbor’s house and call 911 or your local emergency number. Then call Black Hills Energy’s emergency number, it is 800.694.8989.
- Don’t strike matches, turn lights or appliances on or off, use the telephone or ring the doorbell. These things can create a spark. Leave doors and windows as they are.
The Black Hills Energy emergency number is 800.694.8989.
I don't think the emergency siren near my home is working, whom do I contact?
If you are concerned about an emergency siren in your area, please contact the Manchester Police Department at 563.927.3355.
How do I obtain general emergency information?
General emergency information can be obtained from the Delaware County Emergency Management Department, 563.923.2361 during regular business hours, or by contacting the Manchester Police Department at 563.927.3355.