FAQ

Should we conserve water?

If water must be conserved the City will issue a public declaration via radio, television and/or website.

How do I report a blocked storm drain?

Please contact the City of Manchester, Monday – Friday (8:00am – 4:00pm) at 563-927-3636.

After hours and weekends, please contact the Manchester Police Department at 563-927-3355.

Where can I get sandbags?

Sandbags may be obtained at the City Shop, 324 S 3rd Street, 563-927-3636.

Where can I find out information during a flood?

Residents are encouraged to call City Hall with any questions they may have at 563-927-3636.

Information will be made available to KMCH, the local access channel 81 (79.2) and the City website as soon as it becomes available.

The Manchester Police Department also encourages residents to sign up for NIXLE, a free, text-messaging service that alerts individuals on the latest weather-related information.

How do I report flooding in my neighborhood?

To report flooding, please contact the City Office, Monday – Friday (8:00am – 4:00pm) at 563-927-3636. After hours and during the weekend, please contact the Police Department at 563-927-3355.

Outreach Services

American Red Cross

Grant Wood Chapter
319-393-3500
Website: www.grantwood-redcross.org

Clothes Closet

United Methodist Church
413 E Butler St
Manchester, IA 52057

Delaware County Community Services

721 S 5th Street
Manchester, IA 52057
563.927.5116

Delaware County Food Pantry

721 S 5th Street
Manchester, IA 52057
563.927.5439

Food Safety

ISU Extension Office
1417 N Franklin St
Manchester, IA 52057
563.927.4201

Public Health Department

563.927.7551

Veteran’s Affairs

721 S 5th Street
Manchester, IA 52057
563.927.5116

Who do I contact if my power goes out?

Please contact Alliant Energy’s 24-hour customer service line at 800.822.4348 to report power outages.

Please do not call the Manchester Police Department’s Emergency Dispatch Center or the City Office during an outage unless you need emergency services, need to report an emergency or need to report weather-related information. Unnecessary inquiries take emergency personnel away from necessary activities.

When are the outdoor sirens activated?

Sirens are tested on the first Wednesday of each month at 9:00am.

Sirens are also activated if the National Weather Service has issued a Tornado Warning for this area or if an actual sighting occurs by a public safety official.

Remember: City sirens are meant to be an “outdoor warning system.” They are not intended to be heard in every home or building. The sirens blow for three minutes and indicate that a “life threatening” condition exists. The sirens are not blown to indicate an “all clear” signal. If they are blown a second or third time it means that another life threatening condition exists. TAKE COVER!

Please do not call the emergency dispatch center during storms unless you need emergency services, or need to report emergency or weather-related information. Unnecessary inquiry calls take emergency personnel away from necessary activities.

Severe Weather Procedure

Who do I contact if I think I have a gas leak?

Please follow these steps if you suspect a gas leak:

  • When natural gas is burning and vented properly, you will never smell it. However, if you do smell natural gas, don’t ignore it. Call your gas company. Your safety may depend on it.
  • Exit the premises immediately, leaving the door open behind you as you go.
  • Don’t look for the source of the gas leak or try to correct the problem yourself.
  • Use a cell phone outside or go to a neighbor’s house and call 911 or your local emergency number. Then call Black Hills Energy’s emergency number, it is 800.694.8989.
  • Don’t strike matches, turn lights or appliances on or off, use the telephone or ring the doorbell. These things can create a spark. Leave doors and windows as they are.

The Black Hills Energy emergency number is 800.694.8989.

I don't think the emergency siren near my home is working, whom do I contact?

If you are concerned about an emergency siren in your area, please contact the Manchester Police Department at 563.927.3355.

How do I obtain general emergency information?

General emergency information can be obtained from the Delaware County Emergency Management Department, 563.923.2361 during regular business hours, or by contacting the Manchester Police Department at 563.927.3355.

Education Opportunities

West Delaware County Community Schools
JK – 12
601 New Street
Manchester, IA 52057
563.927.3515

St. Mary Catholic Schools
JK – 6
132 W Butler Street
Manchester, IA 52057
563.927.3689

NICC/UIU Manchester Center
1200 1/2 W Main Street
Manchester, IA 52057
563.822.1016

Northeast Iowa Community College (NICC), Upper Iowa University (UIU), and the City of Manchester have partnered to create the NICC/UIU Manchester Center to help residents within the Delaware County region achieve their educational goals efficiently and effectively. The center opened in September 2011 and is located at 1200 1/2 W Main Street (Dupaco building). The center offers continuing education courses for the adult learner as well as high school students. Offerings include GED/ABE and ESOL classes, basic computer classes, business and customized training, a state of the art computer lab, on-line credit courses and non-credit training programs for the business community. For more information, to receive continually updated information on available classes or to sign up for a class, please contact the Manchester Center at 563.822.1016.

Compost Site

The City encourages all citizens living within the City limits to utilize the Compost site. Citizens may utilize the compost site for disposing of grass clippings, fallen leafs, and other yard waste.

The site has been organized with signage to point you in the right direction for disposal of the above listed items. Any citizens, even those living outside the the City limits may take wood chips, firewood and compost free of charge. Any citizen living outside the City limits may not bring anything in, they may only remove compost materials. If you have any questions pertaining to the rules of the compost site feel free to contact the City Office at 563.927.3636 or Larry Schmidt, Street Superintendent at 563.927.4011

Who do I call to report a nuisance?

Nuisances should be reported to the City of Manchester Project & Planning Coordinator by calling 563.927.3636.

Helpful links to a variety of important community services and resources

As a helpful resource we have provided a listing of internet links to a variety of important community services and resources. Feel free to tour our links and let us know if you think we are missing an important link.

Delaware County Fair
Delaware County Parks
Iowa League of Cities
Iowa Road Conditions
Manchester Chamber of Commerce
Manchester Public Library
Northeast Iowa Community College
RAGBRAI
Regional Medical Center
St. Mary’s Catholic School
State of Iowa
West Delaware School District

Voter Information

Voter information: Delaware County, Iowa – Main Election Information Page
Find out if you’re registered to vote: Am I Registered To Vote in Iowa?
Find your precinct/polling place: Where Do I Go To Vote?

Is assistance available for low-income customers?

Unfortunately, the City of Manchester does not offer a reduced rate program. However, Operation New View and Delaware County Community Services may offer assistance with payment toward your utility bill.

Will the rates be increased?

Utility rates will be increased as needed to meet the cost of operating. The current rates are calculated to meet the operating and maintenance costs of supplying water, sewer and solid waste services. Rate increases are occasionally necessary to meet the costs of operating and updating City facilities and to meet Iowa Department of Natural Resources and EPA guidelines.

Do businesses and industries also have their rates increased?
Yes. The water rate increase applies to all customer classes – residential, commercial and industrial.

What are the charges on my utility bill?

Charges may differ for each customer receiving a utility bill depending upon their circumstances and/or type of classification (residential, commercial, industrial, etc.). For most residents, the following charges will apply:

Water UsageWA$5.87 monthly service charge, plus $3.12 per thousand gallons of water
Sewer UsageSW$10.97 monthly service charge, plus $6.07 per thousand gallons of water
CompostCM$2.00
Garbage & RecyclingGA$11.60
LandfillLFVaries depending on type of account
Outside Water (opt)OW$0.80 monthly service charge, plus $3.64 per thousand gallons of water
Water TaxTAXTax is calculated at 7% based on water charges only

What day is my bill due?

Bills are sent through the Post Office on or before the last business day of the month and are expected to be received by you within the next couple of days. Bills are due upon receipt and are considered delinquent if payment is not received by the close of business (4:00pm) on the 10th day of the month.