I didn’t get my bill
The City of Manchester mails approximately 2,000 individual water bills monthly. To help keep expenses to a minimum, Utility Bills are mailed out on postcards to save on both paper and postage expenses.
Bills are sent through the Post Office by the last working day of the month and are expected to be received by you within the next couple of days. Occasionally, bills do not reach customers for various reasons; perhaps it was put into someone else’s mailbox or perhaps it got stuck in a newspaper or magazine and went undetected. Whatever the reason, it is simply impossible for us to track a bill once it leaves our office.
If you have not received your bill within the first week of the month, we would encourage you to call the City Office to request a copy. We would also encourage you to check with the Post Office regarding delivery of your bill and to verify your address.
Bills are considered “delinquent” if not paid by the 10th day of the month. Although this notice may seem offensive to our customers in good standing, the City of Manchester Code of Ordinance states that the City shall notify each delinquent customer that service will be discontinued if payment is not received by the date specified in the notice of delinquency. The code also instructs this notice shall be sent by ordinary mail.
Additionally, the City of Manchester mails an average of 250-300 disconnect notices every month. Contacting each individual account is not efficient.
The City Office does offer the opportunity to have your payment automatically withdrawn from your checking account. We also offer online account access & bill pay for your convenience.