What happens if the City does not receive my payment by the due date?
A delinquent notice will be sent to all customers if payment has not been received by the close of business on the 10th day of the month and a 5% penalty will be assessed. The Manchester Code of Ordinance states that the City shall notify each delinquent customer by mail that service will be discontinued if payment is not received by the date specified in the delinquent notice. The City of Manchester mails an average of 400 delinquent notices every month. Contacting each delinquent account by telephone is simply not efficient.