The City of Manchester Utility Billing Department provides billing, payment processing, collection and customer service for water, sewer, garbage and recycling.
Understanding Your Utility Bill
Compost area maintenance fee includes the chipping of brush and trees that have been deposited in the compost area.
Garbage fee is for the collection of solid waste (weekly) and recyclables (every other week). Fee covers containers (one garbage and one recycling) and collection service provided by Kluesner Sanitation. Any solid waste or recyclables exceeding this limit shall be billed separately by the hauler.
Land Fill fee is for the disposal of solid waste.
Outside Water Meter charges only apply to customers that have installed a special outside water meter. This meter is for outdoor purposes only. This water does not pass through or cycle into the City’s sanitary system.
Water Monthly Service Charge is based on the size of a customer’s water meter. Each user shall pay a monthly water service charge, plus a rate per thousand gallons of water used. Most residential properties have ¾” meters.
Sewer Monthly Service Charge is based on water consumption. Each user shall pay a monthly sewer service charge, plus a rate per thousand gallons of water used.
Water Excise Tax applies to service charges, consumption, disconnect fees and other related water sales. The 6% tax excludes the 1% local option tax.
You can choose to receive your bill by the US Post Office or through e-billing. Bills should be received by the 1st day of the month. If you have not received your bill please contact the City Office to request a duplicate.
Start, Stop or Transfer Service
All new water accounts are required to fill out an application form and submit it to Utility Billing within two business days of starting service.
Payment is due by the close of business on the 10th day of the month, or the first business day following the 10th. A 5% penalty is applied to balances not paid by the 10th.
In Person City Office, 208 East Main Street
Drop Box Located west of the front door of the City Office.
Auto Pay Direct Pay Authorization Form
Beginning at 4:00 PM on Thursday, May 12 we will be unable to process any credit, debit, or e-check payments. Cash, checks and money orders will continue to be accepted. The drop box is also available for any after hours payments. We hope to be processing payments by July 1 with the new software. We apologize for any inconvenience this may cause.
Access your account information or pay your bill online 24/7 with on-line bill pay. View your payment history, consumption history and previous billing history. No more late payments, no check writing and stay up to date with the click of a button.